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VPL Careers

We’re hiring a
Manager of Customer Success

VPL is looking for a Manager of Customer Success to join our fast-growing team.  This person maintains and expands relationships with key customer accounts and is responsible for achieving strategic account objectives as well as resolving incoming customer service issues from related accounts.  This role represents the entire range of company services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.  The Manager of Customer Success reports to the Vice President of Business Development.

Who We Are

VPL is a leader in delivering supply chain technology and solutions to the healthcare market. With years of experience, the continuous development of leading-edge technology and proactive account management, we are transforming their supply chain making it smarter, easier and better.  Recognized as one of America’s fastest growing companies, we are poised to develop even more innovative technology solutions providing transparency and savings across the ever-expanding continuum of patient care.   If you’re looking for insight, innovation and transformation, consider joining the team that’s always ahead of the curve, VPL.

What You’ll Do

  • Establish and maintain productive, professional relationships with key personnel in assigned customer accounts
  • Resolve all product or service matters by clarifying the customer’s issue, determining the root cause of the problem, selecting and explaining the best solution to resolve the problem, expediting correction or adjustment and following up to ensure resolution
  • Coordinate the involvement of company personnel, including support, service and management resources, to meet key account performance objectives and customers’ expectations
  • Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts
  • Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for assigned accounts
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  • Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel

What You’ll Need

  • Previous healthcare experience a plus
  • A confident and outgoing personality
  • Be well organized and self-motivated
  • Excellent attention to detail
  • Excellent command of written English with copy accuracy
  • The ability to work effectively under pressure and to tight deadlines
  • Four-year college degree from an accredited institution
  • Minimum five years of strategic account management or sales experience in a business to business environment
  • Highly proficient with Microsoft Office applications

What’s In It For You

  • Be an entrepreneur.
  • Learn in an entrepreneurial environment, working directly with successful entrepreneurs
  • Your contributions will make a significant difference!
  • Low bureaucracy. Fast-paced
  • Join a fast-growing company where your contributions make a difference
  • Become part of an experienced entrepreneurial team
  • Ability to impact company culture

Benefits

  • Competitive pay
  • Full medical, dental, and vision package
  • Flexible schedule
  • Health and wellness incentive program

Interested candidates only, no recruiters please.


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